1. We ship most packages and pallets with Fedex Ground or Fedex Freight but use other shipping companies as well unless you arrange shipping and pick-up of your order.
2. It is our goal to ship your order as soon as possible. Typically our turnaround is 1 to 2 weeks to ship your order. If you have a request for a rush shipment, please send an email noting your shipping needs and we will do our best to accommodate your shipping time frame, however we provide no guarantees aside from what is noted above.
3. Although most orders ship within 1 to 2 weeks, note that business days are Monday through Friday and do not include Saturdays, Sundays or U.S. Federal Holidays.
4. When placing an order, it is the responsibility of the buyer to provide correct billing and shipping information. We assume no responsibility for information that is incorrectly provided. In case of incorrect shipping information, the buyer is responsible for all fees incurred for an address change once the order has been shipped.
5. If for any reason the shipping company used is not able to reach the customer for delivery/delivery appointment, the customer is responsible for any storage fees charged by the shipping company used.